Billune offers a Free plan and three paid subscription plans (Pro, Premium, Agency), billed monthly via Stripe. This policy explains how cancellations and refunds work.
1. Free Plan
The Free plan requires no payment. You may stop using it at any time. No refund is applicable.
2. Paid Plans — Monthly Billing
- Paid plans renew automatically each month on the anniversary of your first payment.
- You can cancel at any time from Billing → Manage subscription (Stripe Customer Portal).
- On cancellation, your paid features remain active until the end of the current billing period. You will not be charged again.
- After the billing period ends, your account automatically returns to the Free plan. Your invoices, clients, and items are preserved.
3. Refunds
a. 7-day money-back for the first paid month
If you upgrade from Free to any paid plan for the first time and are not satisfied, email billing@billune.app within 7 days of the initial charge and we will refund that charge in full. This one-time guarantee applies to your first paid month only.
b. Subsequent renewals
Monthly renewal charges are non-refundable once processed. Because plans include a monthly quota of AI credits (5, 20, or 50 depending on plan), those credits are effectively consumed at the start of each billing cycle.
c. Exceptional refunds
We will refund a renewal charge if:
- The charge was made in error (e.g. after you had already cancelled).
- The Service was substantially unavailable for the majority of the billing period due to our fault.
- You have a statutory right to a refund under consumer law in your jurisdiction (for example, certain EU/UK cooling-off rights). We will honor those rights.
Refund requests are reviewed within 5 business days. Approved refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days depending on your bank.
4. Chargebacks
Please contact us at billing@billune.app before filing a chargeback. We can almost always resolve billing issues faster than a card dispute. Repeat, unwarranted chargebacks may result in account suspension.
5. Downgrades
You can downgrade to a lower paid plan or to Free at any time from Billing. Downgrades take effect at the end of the current billing period; we do not pro-rate refunds for the unused portion of a higher plan.
6. Price Changes
If we change the price of a paid plan, we will give you at least 30 days' notice before the change applies to your renewals. You can cancel before the new price takes effect if you don't wish to continue.
7. AI Credits
- Each paid plan includes a monthly quota of AI Studio credits.
- Unused credits do not roll over to the next month.
- Credits have no monetary value and are not refundable individually.
- Credit balances reset on your renewal date (or on plan-change).
8. Account Deletion
You can permanently delete your account and all associated data from Settings. Deletion is irreversible and does not, by itself, trigger a refund of the current period; combine it with cancellation and a written refund request if you wish.
9. Contact
Billing questions: billing@billune.app. We respond within 2 business days.